Frequently Asked Questions

What do I need to get started as a SimplrFlex Expert?

SimplrFlex experts are required to have a computer (desktop or laptop), Google Chrome, and a reliable internet connection. It’s also fantastic if you have excellent typing skills, are great at customer service, and love solving problems.

How will I know how to answer the questions?

The SimplrFlex platform assists you by combining hundreds of data points into an easy-to-use search platform. Our system also automatically suggests answers for some tickets based on similar questions from the past. At the end of the day, though, we’re always here to help provide guidance if you get stumped.

How will my performance be evaluated?

Experts are evaluated by the customer’s they are serving using a 1-5 rating system. Their responses are also reviewed by their peers for things such as grammar, empathy, answer quality, etc. Experts who fail to maintain satisfactory ratings or who receive complaints may be removed from the SimplrFlex platform with no notice.

How much can I make?

This really depends on your skills and how much time you spend helping out customers. Experts are paid a flat fee for every resolution. This fee may vary depending on the difficulty of the tickets answered. Some of our best Experts routinely earn $300-$500 per week, with Experts occasionally making over $1,000 per week during busy periods.

Can this replace my full-time job?

SimplrFlex does not guarantee your income or the availability of work; we work best as a supplement to your existing income. The volume of available tickets will vary with the season, our growth, and the number of Experts available. However, dedicated Experts who provide high-quality resolutions have no problem earning significant extra income in their spare time.

How do I get paid?

SimplrFlex Experts are paid every Monday for the previous week of resolutions. Payments are issued via PayPal or Venmo. If you don’t have a PayPal or Venmo account, you can sign up for one for free. Funds can easily be transferred from your PayPal or Venmo account to a checking account or spent directly with thousands of merchants.

How much does it cost to be a SimplrFlex Expert?

Absolutely nothing! There are no joining, application, or other fees associated with becoming a SimplrFlex Expert.

What hours am I required to login?

SimplrFlex Experts set their own schedule and can work as much or as little as they’d like. You’ll simply login to the platform and mark yourself as available when you’re available to help out customers.

I hold citizenship in a state other than where I live. Can I apply?

SimplrFlex welcomes Experts from any country, but you must hold citizenship in one of our approved countries and state/provinces (you can view the full list on the application.) We have Experts from all over the world including military bases in South Korea and Japan.

SimplrFlex Experts must be 18 or older and citizens of an approved country and state/province (although, you can live in any country.) Experts must have access to a laptop or desktop computer (mobile devices are not compatible), the latest version of Google Chrome, a reliable internet connection, an email address, and a PayPal or Venmo account to receive payouts. A background check will be required. Not all applicants will be accepted. We cannot currently accept residents of the following US states: CA, IL, MA, NY, UT, VT, WA, WI; please check back in the future. SimplrFlex Experts are independent contractors.
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