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Customer Care in the Midst of a Pandemic

We’ve been fortunate during this crisis because our Simplr Specialists have always worked remotely.
Adam Grace

 

In this article by ZenDesk, Adam Grace (Head of SimplrFlex) discusses the future of customer care and how SimplrFlex has adjusted to the impacts COVID-19 has had on the world.

Since flexibility is at the core of our business, we’ve been able to adapt to the ‘new normal’ better than your average call center.

Read more at The future of customer care: built-in flexibility

Adam is the Head of SimplrFlex, which includes a blend of recruiting, marketing, operations, quality control, and more.

adam@simplr.ai

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